FAQs

Here are the direct links to help you troubleshoot your query quickly and easily straight from the supplier. If you can’t find what your looking for or need further information don’t hesitate to give us a call or send us an email.

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General Wood Fire Troubleshooting

SLOW START-UP
  • Check the air inlets are all clear.
  • Check for air leakage around the cooktop,  flue collar and in the flue pipe joints. Air bypassing the fire chamber reduces draft. Repair air leaks.
  • This could be from using large or wet logs, or loading fuel on too few hot coals. Use dry kindling to start the fire quickly. Do not use wet fuel.
  • Insufficient draft: Review chimney construction and investigate air pressure levels in the home.
  • Warm, humid conditions outside or an inversion layer: Wait until the flue pipe is hot.

 

DENSE SMOKE

This is likely caused from the burning of plastic materials, fire retardant treated wood or high resin content wet wood. Burn only well-seasoned wood.

 

EARLY MORNING PALE BLUE SMOKE

This is caused by burning off small creosote deposits formed by premature banking of the fire the night before.

 

SMOKE ENTERING THE ROOM
  • Negative pressure in the room, possibly caused by a household electric exhaust fan or severe pressure difference in a windstorm: Open a window to equalise the pressure.
  • Severe down draft due to surrounding structures, hills, trees or roof layout. If you think your home is suffering from down draft, download the troubleshooting info sheet here – Troubleshooting Down Draft
  • Flue is clogged: Clear the obstruction and investigate the cause.

 

GASES & SMOKE ENTERING THE ROOM WHEN THE DOOR IS OPENED
  • The most common cause of this issue is a clogged flue. Get a sweep in to clean your flue, ensuring whoever is sweeping the flue has read the operating instructions from the manufacturer.
  • Opening the door during the maximum degassing of fuel. Wait until the flames disappear.
  • This can also be indicative of a very cold flue temperature. Allow the initial startup fire to warm the flue pipes.

 

LOW WATER HEATING CAPACITY
  • The most likely cause of this is a low temperature, poor performing fire.  If your fire continues to underperform, it could be due to one of the points raised above.
  • Your plumber may have incorrectly fitted the wetback. Get your plumber back to check the layout as the system must have continuous rise. Wetback information can be downloaded fromthe manufacturers websites.

 

BACK PUFFING OR MINOR GAS EXPLOSION                
  • Rake not used to bring hot char forward or burning wood at the wrong end. Use the rake as per the manufacturers operating instructions.
  • An explosive substance such as a battery or aerosol container loaded into the fire chamber. This is VERY dangerous, do NOT do this.
  • An insufficient bed of coals needed to ensure the adequate ignition of a fresh fuel load.
  • Wood fuel which is too wet for burning. Split a large log and spike the center with a digital moisture meter. Moisture content should be less than 25%, ideally 12% – 18%.

 

NOISY OR PULSATING WATER HEATING

Get back your plumber/wetback installer to check the layout as this is most likely an improperly constructed water-heating circuit.

 

FOURTH ELEMENT RETURNS POLICY

Fourth Element is committed to customer satisfaction. If you are unhappy with your new purchase for any reason, simply return it to us within 14 days in the condition and packaging you received it and we will happily exchange or refund the product.

If you would like to return the product outside of 14 days then we are happy to exchange the product for store credit. This offer expires 60 days from purchase date.

All items are able to be refunded or exchanged provided they are returned in perfect condition as you received them.

Please note: Costs for repackaging may apply.